KNOW YOUR CUSTOMER (KYC)
KYC is known as the "Know Your Customer" process required by the Bangko Sentral ng Pilipinas to validate the identity of customers availing of various financial transactions like GCASH. It is a one-time face-to-face requirement that entails the customers to present one VALID ID to an authorized GCASH KYC outlet.
KYC capability in selected GCASH outlets will be available by February 22, 2013
- What is KYC?
- What are the benefits of KYC?
- Increased wallet limit to P100,000
- Full access to GCASH services (Buy Load, Send Money, Pay Bills, GCASH American Express Virtual Pay, Donate, Cash-in and Cash-out transactions)
- Secure financial transactions to fellow KYC’ed GCASH subscribers
- What is the advantage of the new KYC registration process from our competitors?
KYC is known as the “Know Your Customer” process required by the Bangko Sentral ng Pilipinas to validate the identity of customers availing of various financial transactions like GCASH. It is a one-time face-to-face requirement that entails the customers to present one VALID ID to an authorized GCASH KYC outlet.
As a KYC’ed GCASH subscriber you enjoy the following benefits:
The new KYC process makes GCASH transactions more secure. It allows you to avoid potential fictitious transactions from fraud subscribers. In addition, it makes your GCASH transactions faster as you will not be required to present a VALID ID everytime if you are already a KYC’ed subscriber.
- How can I get KYC’ed?
- Visit any of the authorized GCASH KYC outlets and present your VALID ID.
- Fill-up the GCASH form with the required personal details
- Have your picture taken by the frontliner
- You will receive an SMS Notification, Reply with your MPIN to confirm
- Call 2882 and connect to an operator
- The operator shall ask you for your first name, last name, mother’s maiden name, address, birthday, and other information that may be deemed pertinent
- The operator shall then ask you to send an email to email@example.com containing a scanned copy of:
- The back portion of your GCASH Card
- The front portion of any valid ID
- The back portion of that valid ID
- You shall receive an email within 24 hours informing you that you have been KYC’ed.
- Where can I get KYC’ed?
- Globe Stores
- Villarica Pawnshops
- Prime Asia Pawnshops
- Card Bank
- GM Bank
- Cantilan Bank
- FICO Bank
- Rang-Ay Bank
- D’Asian Hills Bank
- Tanglaw Pawnshops
- Until when am I allowed to do the new KYC registration?
- What are the VALID IDs accepted to get KYC’ed?
- Driver’s License
- SSS Card
- GSIS E-Card
- NBI Clearance
- PRC ID
- Police Clearance
- Postal ID
- Voter’s ID
- Barangay Certification
- Senior Citizen Card
- Overseas Workers Welfare Administration (OWWA) ID
- OFW ID
- Seaman’s Book
- Alien Certification of Registration/Immigrant Certificate of Registration
- Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
- Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
- Department of Social Welfare and Development (DSWD) Certification
- Integrated Bar of the Philippines ID
- Company IDs issued by private entities or institutions registered or supervised or regulated by either BSP, SEC or IC
- Student ID if the customer is not yet of legal age.
- What if I don’t get KYC’ed?
- You will not be able to send GCASH using your mobile number to another GCASH-registered mobile number.
- You will not be able to do Cash-in to self or Cash-out transactions.
- Can I have more than one mobile number under my name?
- I have multiple accounts with Globe, should I need to have one MPIN for all my accounts or should it be one MPIN for each account? Will this apply to all my accounts for Postpaid and Prepaid?
- Can I remove a mobile number under my customer profile?
- Can I change my personal details?
- Can I transfer ownership of a mobile number to another person?
- What if I want to get KYC’ed, but my number is not under my name, and I do not wish to transfer ownership of my number?
- Valid ID’s
- A notarized affidavit to change ownership from the old owner
- In case the account of the old owner is issued by the company, a letter from the HR department of the company authorizing the transfer of ownership of the GCASH wallet should be secured prior to processing
- How will I know if I need to get KYC’ed?
- If you are an existing GCASH user that has not yet been KYC’ed, you will receive an SMS notification that you will need to be KYC’ed. Also, you will be temporarily barred from doing Send Money, Cash-in to self, and Cash-out transactions. All GCASH subscribers that have already been KYC’ed in the past no longer need to go through this process.
To get KYC’ed:
If you are a GCASH Card holder who has not been KYC’ed:
You may get KYC’ed from the following GCASH outlets:
You can get KYC’ed anytime from January 11, 2013 onwards. However, we recommend that you do this before March 11, 2013 to avoid temporary blocking of your Send Money (P2P), Cash-in to self, and Cash-out transactions.
The list below contains the VALID IDs accepted by the Bangko Sentral ng Pilipinas.
Should you opt not to get KYC’ed, beginning March 11, 2013, we will have to limit access to the following GCASH services as required by the Bangko Sentral ng Pilipinas:
|Non-KYC'ed customers||KYC'ed customers|
|TOTAL WALLET LIMIT AT ANY GIVEN TIME||P40,000||P100,000|
Yes, you may have more than one mobile number under your name. However, please note that these mobile numbers will share your monthly transaction limit of P100,000. You will not have a different monthly transaction limit for each.
We recommend that you have different MPINs per GCASH account.
Yes, you may remove a mobile number. To do this, simply visit any of the GCASH authorized KYC outlets.
Yes, you may change your personal details from any of the GCASH authorized KYC outlets. Simply present any VALID document/s or ID to confirm any change.
For example, to change your surname after getting married, please present your marriage certificate.
Yes, you may transfer ownership of a mobile number. However, the person you are transferring it to will have to get KYC’ed as well before the number is linked to his/her name.
You may transfer the ownership of the GCASH wallet without transferring ownership of the mobile number. To do this, both the old and new owner should be physically present at the store. They must both bring:
These requirements apply to BOTH prepaid and postpaid accounts.
SECURITY AND PRIVACY
- Can Customer Service Hotline representative disclose the KYC status of a particular GCASH registered number to a caller asking for such information?
- What if the caller asked for other details aside from the KYC status? Are we authorized to disclose other customer details?
- What if the caller is the owner of the GCASH registered number? Can we disclose the other information?
- What is the reason why we are accommodating this kind of query?
Yes, CS Hotline can disclose the KYC status of a particular GCASH registered number for as long as the caller is properly identified.
No. Except for the KYC status, frontliner is not allowed to disclose any information regarding the GCASH registration of a particular number.
CS Hotline can disclose the information to the caller who is the owner of the GCASH registered number. The restriction only applies to third party callers.
To be able to assist customers who would like to ensure that the persons that they are sending GCASH to are not fictitious.